Australian Shipping
I live in Australia, when will my order be shipped and how long will it take to arrive?
For orders placed prior to 10am AEST, they will generally be dispatched the same business day, a shipping confirmation will be sent once dispatched.
Note that transit times vary depending on destination.
For Victorian orders : Please allow 2 - 7 Business days for arrival
For all other Australian States : Please allow 3 - 8 Business days for arrival
If you need your order in a hurry, be sure to select the Express Shipping option!
Transit times can be checked at the following link, our postcode is 3023 ~ https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
How much is shipping and how is it calculated?
Flat Rate Shipping is calculated upon checkout, and all depends on order weight and destination - Once your items are loaded into the cart, proceed on and the shipping options will be shown prior to payment - You'll find our shipping rates are quite friendly!
What does it mean to select Authority to Leave?
If no one is present to accept and sign for your delivery, it will be left at the front door.
We do not take responsibility for items delivered, that go missing from your door step if Authority to Leave is selected.
What does it mean to select Signature Required?
Someone must be present to accept and sign for your delivery, if no one is available then a 'Not at Home Card' should be left at the premise by our delivery partner, and you will need to arrange collection of your order from your Local Post Office, or the nearest depot.
Do I get notified that my order has been shipped?
Yes, absolutely. Once your order is dispatched, you will receive email notification including Australia Post tracking details. If it has not been received, it may have landed in your junk/spam folder
How can I track my order?
When you place an order with JR, you will receive a confirmation email.
On that email you will find a button that says 'View my Order' - by clicking that, it will take you to your order, then show a tracking number which will enable you to track its whereabouts
I paid for my order via Bank Transfer, how will I know when my order is shipped?
Please be sure to send through the payment receipt via email, once the funds land, we will arrange your order to be picked and packed for dispatch. A shipping notification will be sent via email once dispatched.
What if I change my mind after placing my order?
Please choose carefully prior to placing your order, as we cannot amend orders
What type of Addresses do you deliver to?
We deliver to all types of addresses! That includes, Residential, Commercial & PO Boxes.
Do Australian Regional, Rural or Isolated areas attract higher shipping rates?
We try our absolute best to keep our flat rate shipping, exactly that ... "flat".
However for some Regional, Rural & Isolated areas, additional shipping fees may apply due to lack of delivery resources in the area - if you are concerned that your order may attract additional fee's, please feel free to contact us via email with note of what you would like to order and we shall advise if additional fees are applicable. Alternatively, please place your order as per usual, and you will receive an email if additional fees apply
What if my Art Supplies are damaged in transit?
Please take photographs and contact us within 24hours of arrival to resolve, be sure to include the order number within the email. Do not dispose of items. We will discuss the matter, and resolve the best way we can.
Can I pick up my Order from your warehouse?
International Shipping
How long does International Shipping take & how much does it cost?
You can check this by clicking here
Which courier is used for International Shipping?
We offer flat rate worldwide shipping to most countries & also have an Express option, you can learn more by clicking here
I do not live in Australia, why does the currency change, and I am being charged in Australian Dollars?
Please note that adding to your cart will be in the currency selected on the top right hand side of the page using the currency converter.
The payment and order processing is in AUD, shipping is in AUD too (Australian Dollars, as we are located in Australia)
For example..
65AUD = 44.00USD
20AUD = 13.50USD
13.20AUD = 9.00USD
To learn more about currency conversion, you can visit websites such as XE Currency Converter
Do I get notified that my order has been shipped?
Yes, absolutely. Once your order is dispatched, you will receive email notification including Australia Post tracking details. If it has not been received, it may have landed in your junk/spam folder
How can I track my order?
When you place an order with JR, you will receive a confirmation email.
On that email you will find a button that says 'View my Order' - by clicking that, it will take you to your order, then show a tracking number which will enable you to track its whereabouts
I live outside of Australia, will duties and or taxes apply?
Please note that our pricing does not include additional fees such as duty & taxes, that the Government of your country of residence may apply.
I would like to become an International Stockist of JustResin products, how can I apply?
We are always looking to expand, please click here
What if my Art Supplies are damaged in transit?
Selecting Shipping Insurance at checkout is suggested to cover damages/loss in transit.
Please take photographs and contact us within 24hours of arrival to resolve, be sure to include the order number within the email. Do not dispose of items. We will discuss the matter, and resolve the best way we can.
What if I change my mind after placing my order?
Please choose carefully prior to placing your order, as we cannot amend orders
General
What is Resin Art?
Resin Art is a form of Art.
To create your own Resin Art, you combine any of our Resins, such as DiamondCote, JR Art Resin or ArtCast, and any of our pigments together.
Resin Art can be wall art, home decor pieces, or objects created by casting Resin - The options are limitless, and whatever your imagination desires.
Which JR Resin is best suited to me and my application?
Click here to learn about our Epoxy Resins, our Project Compatibility chart is a very helpful tool!
What safety precautions should I be taking whilst creating Resin Art?
Be sure to always follow safety instructions & labels, for each product you are using, no matter the brand or product.
Our Safety Data Sheets can be found here - https://www.justresin.com.au/safetydatasheets
Can I place food on the Resin Section of my project?
Epoxy Resin generally speaking, is completely cured at 7days (when mixed & measured correctly, and allowed to cure in appropriate conditions), which means it is stable and inert - and in-turn complies with FDA regulations.
FDA regulations for cured epoxy resin and food contact, generally refers to indirect contact.
The above is relevant when there are no pigments added, so a clear coat may be required over your pigmented layer.
To our knowledge, there is no FDA certification for Epoxy Resin & Food Safety.
Where can I install my Resin Art Project?
We suggest to install indoors, out of direct sunlight, and not in damp areas
How can I calculate the amount of JR Art Resin I need?
The JR Art Resin Calculator is very handy to guide you with the amount of resin required for your pours
How do I care for my artwork?
Dust with a soft feather duster or soft cloth - avoid detergents
How should I mix/stir my Resin?
We suggest you measure your Part A, add your pigments and mix until you reach your desired tone and then stir through your Part B - making sure the overall cup is mixed thoroughly and you have a 1 even tone throughout, paying attention to the sides and bottom of the cup - mixing for approx. 3mins each cup. The reason why we recommend this, is as soon as you add your Part B, your cure time begins! Leaving you with less time to actually enjoy pouring
How do I prep my Art Boards before creating my Artwork?
Two coats of Gesso and allow to completely dry.
A cheaper alternative is to use 2 coats of a 2/3 in 1 primer.
What's the best tape to use?
We find 3M blue painters tape to be of great assistance when taping up edges and/or underneath the artwork
What does viscosity mean?
Viscosity refers to the thickness of the product - low meaning thinner (ie. water), and high meaning thicker (ie. honey)
What does HV mean?
HV is short for High Viscosity
What does LV mean?
LV is short for Low Viscosity
What are some possible causes of Resin going hard in the cup?
1. More than 10% ink/pigment/acrylic paint to Resin ratio used
*Making note that some acrylic paints or pigment additives may not be compatible and may accelerate curing due to high water content
2. Too much Part B, measuring is to be precise
3. Room being too warm, 22-25degrees is ideal
4. Leaving mixed Resin in a confined space (eg cup, jug) will accelerate curing and could encounter aggressive exothermic reaction
What can I Colour/Tint my Resin with?
Various types of pigment pastes, inks, powder pigments and even acrylic paint.
Suggest to stay below the ratio of 10% (tint to resin) for best results.
Be sure to add a little bit at a time, until you reach your desired opacity.
*Making note that some acrylic paints or pigment additives may not be compatible with the resin you are working with, and may accelerate curing.
Here's a link to outline all our pigments - https://www.justresin.com.au/pigments
What is the ideal temperature my studio should be before I begin pouring?
Between 22 and 25 degrees Celsius
Do I get both Resin & Hardener when I purchase a kit?
Most certainly!
You receive Resin (Part A) + Hardener (Part B)
How long should I wait till I sand my Resin Art project?
We suggest allowing a full cure of approx. 7days, prior to sanding.
When packing my artwork for shipping, should I use bubble wrap?
We recommend not to use bubble wrap as the first layer, as it may leave marks/indentations in your artwork. Best to use a flat foam of approx. 2mm thickness, wrap the piece with the foam, and then wrap with bubble wrap. Depending on the size of your artwork, you may be able to purchase cartons online or you can always makeshift a box!
Use lots of filament tape & fragile tape too
How long should I wait till I pack & send my Resin Art?
We suggest allowing a full cure of approx. 7days, prior to packing and shipping
Can I add water to my Resin as I do with flow/pouring medium?
No! Water & Resin are not friends
Can I pour a second, third, fourth layer on my Resin Art?
Of course, you can! Sanding is not required either. Your next layer may be a clear, a transparent layer, a clear & pigmented layer or a complete pigmented layer (in case you didn't like your first layer) - options are up to your imagination!
Do I need to use a torch or heat gun when creating my Resin Art?
To remove micro air bubbles and pin point areas for movement - be sure not to burn the Resin!! We suggest to gently heat in continuous sweeping motions, keeping in mind to not be too close or hold in one spot for too long
Why is my artwork still sticky/tacky after 24hours?
This is generally the result of room temp not ideal, incorrect Resin mixing or mis-measuring, too much tint (eg. over the 10% tint to resin threshold) incorporated with your resin, tint being in-compatible with the Resin - Or adding anything out of the ordinary, outside pigments designed for use with resin.
Be sure to mix your Resin thoroughly, until you have a clear consistency throughout, no stringy bits at all & paying attention to the sides & bottom of the cup!
Why do I have pitting/dimples on my artwork?
There are many variables that can assist with this being the outcome, generally speaking contamination, overheating or too thin of a coat of Resin will cause this.
Does humidity affect the finish of Resin Art during curing?
Yes, high humidity can affect the finish, we recommend to pour during temperatures between 22-25 degrees Celsius and not whilst high humidity is being experienced for optimum results
What steps should I take to clear coat my Acrylic Pours?
For clear coats over acrylic pours, here are steps that may assist:
1. Allow the acrylic pour to dry for at least 1 week, must be completely dry
2. If silicone, or silicone like substances have been used, clean away the silicone thoroughly with isopropyl alcohol and a cloth (test in a small section to ensure it does not ruin the painting) - allow to dry
3. Use a spray varnish or mod podge to seal the acrylic pour, and allow to completely dry
4. Pour the clear coat, gently heat, allow to cure (7days for a full cure).
Note - Taping up edges for clear coats can assist, and remove the tape when the resin becomes tacky, usually at approx. the 40min mark however this does depend on ambient temperature, and viscosity of the resin.
Why is my Casting soft & malleable after its cured?
When measuring Casting Resin, if you find once resin is cured, the resin is still soft and malleable, this is the outcome of having too much hardener
Why does my Casting have wet/uncured resin on the bottom?
When measuring Casting Resin, if you find the casting is curing hard but has wet tacky spots usually on bottom, this is the outcome of not enough hardener
I want to create a Resin River Table with timber, which resin is best?
For this application, we suggest our ArtCast Slow Set.
Pours for ArtCast Slow can be up to 20mm deep (depending on surface area, and ambient temperature). Multiple pours can be done, to reach overall depth.
For deep pours, we suggest to work in a cool environment (under 22 degrees)
And then a final flood coat in between 22 and 25 degrees - ideal ambient temperature.
You may flood coat with DiamondCote for a high gloss finish.
Or coat with ArtCast Slow, sand & polish for a satin finish.
All depending on the finish you would like!
With note that our ArtCast resins can be turned on a lathe.
Plus all of our resins can sanded back, and then polished - with finishing compounds such as Farecla G3 Fine. Micro mesh is great too.
More info on our epoxies, project capabilities, and their characteristics can be found here - https://www.justresin.com.au/projecthelper
Can I turn your Casting Resins on a lathe?
Yes, absolutely! We do suggest to allow a 7day cure prior to turning and or sanding
Can I sand your Casting Resins?
Yes, all of our resins can be sanded back, and then polished - with finishing & polishing compounds. Micro mesh is great too.
JR ArtCast Fast Set is a 5:1 Resin, how do I measure this?
Easy! For a total of 600mls required, you measure 500mls Part A (Resin) and add 100mls Part B (Hardener)
JR ArtCast Slow Set is a 3:1 Resin, how do I measure this?
Easy! For a total of 400mls required, you measure 300mls Part A (Resin) and add 100mls Part B (Hardener)
I would like to be a Brand Ambassador; how do I go about this?
Please pop us an email with your social media links, and we will get back to you as soon as we can
Do you have facebook groups I can join?
Resin Art, Acrylic & all things Fluid Art Australia
Just Resin Obsessed
Resin Art Australia
There’s something I would like to purchase, but it shows out of stock?
Please send us an email, and we should be able to indicate once it is back on our virtual shelves.
We also suggest you sign up to our newsletter to stay up to date with all our news, comps, restocks etc :)
Why are my Epoxy Pastes solid / hard / crumbly?
Our pastes are very highly pigmented, which can cause some pigments to solidify during cool temps - good thing is, they can be returned to a smooth consistency.
Placing them in a hot bath will liquefy the entire jar within 10-20mins (depending on the temperature of your hot water from the tap), once the paste returns liquid, you can add some more Part A (only) to the tub, and this will stretch out the pigment loading - which should help it from returning back to solid.
An alternative for using them on the run is to grab your torch or heat gun, or even a hairdryer, remove the lid of the jar, and gently wave the heat over the top of the jar for only a couple of seconds - do not hold the heat too close.
The top layer will liquefy instantly for you, making it ready to use right away.
Why do I have either Resin or Hardener left over?
We realise that it's hard to extract every last drop from the bottles, and due to this, we take it in our stride to provide you with up to 10% more of Part A up to 5% more of Part B, although it could be more
Why do some ArtCast bottles arrive not completely full?
When purchasing ArtCast, the bottles may arrive not full, and details can be found on the product description.
To keep costs down, we have set size bottles available to us, and they are filled accordingly to the kit purchased.
For a 400ml ArtCast Slow Kit >
Part A : 300mls (in a 500ml bottle)
Part B : 100mls (in a 250ml bottle)
Total kit : 400mls
You may weigh the bottles to double check, if any further issues, please let us know :)
Are JR Resins Australian Made?
Our Resins are Proudly Made in Australia
Why has Part A gone cloudy in the bottle?
This can occur when the Resin is exposed to cold temperatures, even during transit.
You can fix this by placing some hot water in a bucket. Place the closed bottles into the bucket, keeping the lid on, and lid above the water - ensuring water does not leak in. Leave for approx 10 minutes, dry, give a good shake, and allow for the resin to return back to normal room temperature prior to use.
What can I Colour/Tint my Resin with?
Various types of pigment pastes, inks, powder pigments and even acrylic paint.
Suggest to stay below the ratio of 10% (tint to resin) for best results.
Be sure to add a little bit at a time, until you reach your desired colour. *Making note that some acrylic paints or pigment additives may not be compatible and may accelerate curing due to high water content
Which pigments are best suited to my project?
The selection of pigments you choose, would be based on the projects you will be working on and the desired look/effect you would like to achieve.
Click here a full breakdown of our pigments.
Do you have a Colour Guide for your Pigment Pastes?
There is even a 'Print & Tick' version you can download and pin to your studio wall!
View the Colour Guide
Can I use pigment pastes with acrylic mediums or on their own?
Pigment pastes are designed to be used with epoxy resins.
What is your phone number?
Please note that we are based in Melbourne 3023, however at this time are online only.
Kindly send over an email including any questions you may have, and we will get back to you as soon as we can.
You can reach out to us here
I want to create coasters, which JR resin should I use?
All our epoxies are suitable for coasters, and can withstand a standard coffee cup – allowing approx 14days to cure prior to placing items on top of the surface.
For casting solid resin coasters, we suggest our ArtCast Slow Set epoxy.
If you’re coating mdf coasters, we suggest our DiamondCote Epoxy, or our Art Resin.
More detailed info on our resins and project compatibility can be found here - https://www.justresin.com.au/projecthelper
Are your resins heat resistant?
All our epoxies can withstand a standard coffee cup – allowing approx 14days to cure prior to placing items on top of the surface.
Do you have Afterpay?
Afterpay is available to Australian Customers.
Please note that Afterpay is offered at checkout on the payments page (step circled below).
Your details will need to be entered, and then you can continue on to select Afterpay 🤗
How do I achieve lacing and cells?
