TERMS & CONDITIONS
SHIPPING & DELIVERY INFO
1. When will my order ship?
Orders placed prior to 12pm AEST / AEDT, will generally be dispatched within 1-3 business days.
Note that transit times vary depending on destination.
For Victorian orders : Allow approximately 2 - 7 Business days for arrival
For all other Australian States : Allow approximately 3 - 8 Business days for arrival
Refer to the tracking information provided, of which is sent via email at time of dispatch from our warehouse.
2. Where will my order ship from?
All orders are dispatched from our Derrimut 3026 warehouse, in Victoria Australia.
3. Designated Shipping address
JustResin creates a shipping label and addresses your package to the address noted at checkout. It is the customers responsibility to ensure the shipping address is entered accurately, and is to be reviewed during the checkout process. JustResin takes no responsibility for orders being shipped to an incorrect or incomplete address. JustResin takes no responsibility for the cost of orders being returned to sender, and then reshipped to the customer, if an incorrect or incomplete address entered.
4. Transport delays
Such delays are out of Just Resin's control, and we do not take responsibility for any delays incurred. If your delivery has gone beyond the advised ETA noted on the carriers website, please reach out to us and we will do the needful to assist you in chasing up the delivery with the carrier.
5. Parcel Post + Flat Rate shipping
We try our absolute best to keep our flat rate shipping, exactly that ... "flat" - it can also be viewed and described as Parcel Post during the checkout process. By selecting Flat Rate Shipping or Parcel Post, Just Resin will choose the most cost effective option to ship your package/s. Shipments may be split due to different shipping methods used. It is advised to select an alternative shipping option if you need your order in a hurry.
6. Regional, Rural & Isolated areas
For some Regional, Rural & Isolated areas, additional shipping fee's may apply due to lack of delivery resources in the area - if you are concerned that your order may attract additional fee's, please feel free to contact us via email with note of the products you would like to order, and we shall advise if additional fee's are applicable. Alternatively, please place your order as per usual, and you will receive an email if in the chance any additional fee's apply.
7. Express Post
Please note that the vast majority of goods are approved for DHL Express and Australia Post Express Post Shipping.
Goods listed below, cannot move via an Express Post Shipping Option :
Art Cast Slow Set
Art Cast Fast Set
Montana Liquid Paint
If an Express option is selected, and your order consists of any of the above items, your order will move via Standard Shipping.
8. Orders lost or damaged in transit
Just Resin will not accept responsibility for any loss or damage not identified at the time of delivery in writing to the delivery driver and in reference to that shipping connote. For goods damaged, please take photographs upon arrival and contact us within 24hours of your orders arrival. For the matter to be resolved quickly, please ensure to include the order number within the email. Despite damages, do not dispose of items, as we may require the goods to be shipped back to us. Just Resin may replace the goods damaged, or alternatively provide a store credit / voucher to cover the cost of the goods.
9. Authority to Leave
Just Resin will not accept responsibility for any 'Authority to Leave' packages, as you have requested for goods to be left in any place at your request.
10. International Customs Charges
Pricing noted excludes any Duties or Taxes applicable in your country of residence. You may have to pay Customs charges including Duties and/or Taxes on top of the advertised price when your goods arrive in your country. We have no influence over your countries Customs Charges.